FOR IMMEDIATE RELEASE
Atlanta, GA, December 7th, 2023 -- TDY is proud to announce the latest addition to its esteemed Advisory Panel: Mike Wiles, a seasoned leader and strategist in the customer experience (CX) domain. Wiles is renowned for his hands-on approach and innovative strategies in transforming customer service and operational efficiencies.
About Mike Wiles
Mike Wiles is an acclaimed strategist and leader in the customer experience domain, recognized for his innovative approach in integrating technology with customer service operations. Known for his problem-solving prowess and operational agility, Wiles has a proven track record in enhancing service delivery and operational efficiencies. His expertise in digital transformation and commitment to excellence in customer engagement have earned him industry-wide accolades. As a visionary leader, Wiles exemplifies a unique blend of strategic thinking and practical execution, making him a valuable asset to TDY's mission of delivering innovative business solutions.
Key Achievements
- Customer Service Excellence: Instrumental in achieving Top 3 rankings in both Newsweek's Best Customer Service1 and Incisiv's Omnichannel Customer Service Index for three consecutive years, demonstrating his exceptional leadership in customer experience.
- Operational Innovation: Led the restructuring of operations and contracts with a focus on technology integration and Six Sigma methodologies, achieving significant operational efficiencies and cost savings, including an annual $8.5M reduction through digital innovations.
- Technology-Driven Business Growth: Oversaw the growth of the Vendor Direct to Customer program operations, showcasing his skill in leveraging technology to enhance business processes and operational performance.
Mike Wiles at TDY
Mike Wiles joining TDY's Advisory Panel is a milestone in our mission to provide unparalleled business consultancy services. His rich experience and strategic insights will greatly enhance our capabilities in process optimization, CRM, cloud solutions, analytics, and system security. Wiles embodies TDY's philosophy of dreaming big and starting today, and his involvement is expected to bring transformative changes for our clients and the industry.
"We are beyond excited to welcome Mike Wiles to our Advisory Panel. His exceptional track record in customer experience and operational leadership will be pivotal in shaping TDY's future. Mike's alignment with our dream big, start today ethos makes him a perfect fit for our team. We eagerly anticipate the innovative and strategic direction he will bring to TDY," says Austin Ramsdale, Founder and Managing Partner at TDY.
1Newsweek's Best Customer Service, Top 3 - 2020, 2021, 2022
2Incisiv's Omnichannel Customer Service Index - Top 3 - 2021, 2022, 2023
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