Privacy Policy

Welcome to TDY.ai, hereby and henceforth known as TODAY. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website located at https://tdy.ai, its subdomains (collectively, the "Website"), our mobile application (the "App") available on Android and iOS platforms, and our SMS communication services (collectively, the "Services"). By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

Through the Website

• Personal Information: We collect information you provide, such as your name, email address, and other contact information, when you fill out forms, submit comments, or interact with social media features.
• Usage Information: We collect data about your use of the Website, including your IP address, browser type, operating system, and pages visited, through cookies and other tracking technologies.

Through the App

• Personal Information: We collect your name, email address, phone number, and other contact information you provide.
• Device Information: We collect device type, operating system, unique identifiers, and mobile network data.
• Support Interactions: We collect information shared during helpdesk interactions within the App.

Through SMS Communications

• Phone Numbers: We collect your phone number when you opt in to receive SMS messages for client updates, alerts, or two-way communications.
• Communication Data: We collect opt-in consent records, opt-out requests (e.g., “STOP” replies), and message interaction data to ensure compliance with applicable laws.

Through the Website

• To respond to inquiries, provide customer service, and send updates about our services.
• To analyze user interactions with the Website to improve functionality and user experience.
• For marketing purposes, such as sending promotional emails or advertisements, where you have consented.

Through the App

• To facilitate communication and manage support tickets via the helpdesk feature.
• To enhance the functionality and user experience of the App.
• For other purposes specified at the time of collection.

Through SMS Communications

• To send client updates, alerts, or facilitate two-way communications, such as service outage notifications (e.g., “TODAY: Service outage notification on TDY-Central-01. Upgrade in progress, expected resolution: 6/12/2025 14:00:00. Reply STOP to Unsubscribe.”).
• To maintain compliance with the Telephone Consumer Protection Act (TCPA) and 10-Digit Long Code (10DLC) requirements by documenting opt-in and opt-out activities.
• Messages are sent as needed, typically not exceeding one per week unless requested or agreed upon.

We may share your personal information with:

• Third-Party Service Providers: Providers such as SMS platforms (e.g., for sending messages), analytics providers, cloud hosting services, and customer support tools, all bound by confidentiality agreements. Mobile carriers may also receive data as required for SMS delivery.
• Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of TODAY, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

We do not sell your personal information to third parties for their marketing purposes.

We implement reasonable security measures, including encryption, access controls, and secure data storage, to protect your personal information. For SMS communications, messages are encrypted in transit where possible, but delivery depends on mobile carriers, which may have varying security standards. No method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information, subject to applicable laws:

• Access: Request a copy of the personal information we hold about you.
• Update: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, except where we are required to retain it for legal or compliance purposes (e.g., SMS opt-in records).
• Portability: Request a structured, machine-readable copy of your data, where technically feasible.
• Opt-Out: Opt out of SMS communications by replying “STOP” to any message or contacting us at privacy@tdy.ai. You may also opt out of marketing emails by clicking “unsubscribe” in the email.

To exercise these rights, email privacy@tdy.ai with your request and sufficient information to verify your identity. We will respond within 30 days, or as required by law. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA); contact us for details.

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected data from a child under 13, we will delete it promptly. Contact us at privacy@tdy.ai if you believe we have such data.

Your personal information is processed in the United States, subject to U.S. laws. If you are located outside the U.S., we use contractual safeguards (e.g., data protection agreements) to protect your data during transfers. By using our Services, you consent to this processing.

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For SMS communications, opt-in and opt-out records are retained for at least four years to comply with TCPA and 10DLC requirements. Other data (e.g., support tickets, contact information) is retained as specified in your contract or until you request deletion, unless legal obligations require otherwise.

We may modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

This Privacy Policy is governed by the laws of the State of Idaho, without regard to its conflict of laws principles. We comply with applicable federal laws, including TCPA and CAN-SPAM, and state laws where relevant (e.g., CCPA for California residents).

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@tdy.ai.

Thank you for choosing TODAY!