Strategic IT Advisory
A real-world transformation story from National Casual Dining Restaurant Chain
Client: National Casual Dining Restaurant Chain
Industry: Cross-Industry (Hospitality, Retail, Multi-Location Operations)
Focus: Embedded technology advisor for strategic initiatives, crisis response, and vendor management
Executive Summary
Internal IT team lacked bandwidth and specialized expertise for emerging technologies (AI, cloud, integrations), vendor contracts negotiated without technical review, security vulnerabilities unaddressed, crisis response reactive, and no strategic technology roadmap.
The Solution:
TDY serves as embedded technology advisor on retainer, providing strategic counsel, vendor contract technical review, crisis response, security audits, architecture reviews, and quarterly technology roadmap planning. Key Deliverables (Multi-Year Partnership): - Contract negotiations: 5+ major vendor contracts reviewed, saving $500K-1M+ annually (estimated) - Crisis response: 3 major incidents (data breach attempt, POS outage, integration failure) resolved within hours - Security audits: Quarterly vulnerability scans identifying 40+ high-risk issues, all remediated - Strategic initiatives: 8+ technology projects evaluated and roadmapped (AI, mobile app, loyalty platform, payment modernization) - Architecture reviews: 12+ system design reviews preventing costly missteps - Technology roadmap: 3-year strategic plan aligned with business goals
Measurable Impact:
Competitive Advantage:
Traditional consultants arrive for a project and leave. We stay. Our clients call us first—before signing contracts, before launching initiatives, before crises escalate. This is what a true technology partner looks like."
- Monthly Retainer: Predictable cost, unlimited strategic counsel
- Quarterly Business Reviews: Technology roadmap alignment with business strategy
- On-Demand Crisis Response: <4 hour response time for critical incidents
- Vendor Contract Review: Technical due diligence before signature
- Security Posture Management: Quarterly vulnerability assessments
The Challenge
Internal IT team lacked bandwidth and specialized expertise for emerging technologies (AI, cloud, integrations), vendor contracts negotiated without technical review, security vulnerabilities unaddressed, crisis response reactive, and no strategic technology roadmap.
Key Pain Points
- Manual processes consuming significant staff time and resources
- High error rates leading to operational inefficiencies
- Slow response times impacting customer satisfaction
- Fragmented systems creating data inconsistency
- Limited visibility into performance metrics and trends
The Solution
TDY serves as embedded technology advisor on retainer, providing strategic counsel, vendor contract technical review, crisis response, security audits, architecture reviews, and quarterly technology roadmap planning.
Implementation Approach
- Comprehensive discovery and requirements gathering phase
- Iterative development with regular stakeholder feedback
- Seamless integration with existing systems and workflows
- Extensive testing and quality assurance procedures
- Training and change management support for end users
- Ongoing optimization and enhancement post-launch
Competitive Advantage
Traditional consultants arrive for a project and leave. We stay. Our clients call us first—before signing contracts, before launching initiatives, before crises escalate. This is what a true technology partner looks like.
Ongoing Partnership
This transformation wasn't a one-time project—it established an ongoing partnership focused on continuous improvement. We continue to enhance the solution with new features, optimize performance, and adapt to evolving business needs. Regular reviews ensure the system remains aligned with strategic objectives and delivers sustained value.
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