Strategic IT Partnership (Umbrella Engagement)
A real-world transformation story from Full-Service Broadline Distributor
Client: Full-Service Broadline Distributor
Industry: Cross-Industry (Distribution, Strategic IT Advisory)
Focus: Multi-year strategic technology partnership spanning 6+ major projects + website hosting
Executive Summary
Growing distributor needed technology partner who understood their business, could execute across diverse needs (logistics, PIM, IT infrastructure, content, dashboards, website), and would grow with them—not a transactional vendor relationship.
The Solution:
TDY became embedded technology partner with: 1. Logistics Automation (Case Study #7) 2. Enterprise IT Infrastructure (Case Study #8) 3. Product Information Management (Case Study #9) 4. Custom Reporting & Dashboards (Case Study #10) 5. AI Content Engine (Case Study #11) 6. bonusgiftcard.com Platform (Case Study #12) 7. Website Hosting & Content Management (NEW: hosting goh2i.com - DO NOT MENTION DOMAIN in case study, anonymize) Cumulative Value (Across All Projects): - Annual cost savings: $500K-1M+ (logistics automation, communication cost reduction, content production efficiency) - Revenue enablement: $2M-5M+ (faster time-to-market, SEO traffic, improved quote speed) - Operational efficiency: 50-70% time reduction across multiple workflows - Strategic initiatives delivered: 7 major projects over 3 years - Website uptime: 99.5%+ (hosting and management) - Content updates: 10-15 per month (website content development)
- Ongoing Retainer: Monthly strategic advisory + infrastructure management
- Project-Based Engagements: Major initiatives billed separately, roadmapped together
- Crisis Response: <4 hour response time for critical issues
- Quarterly Business Reviews: Technology roadmap alignment with business strategy
- Vendor Management: Contract review, technical due diligence, negotiations
Measurable Impact:
Competitive Advantage:
Most consultants finish a project and disappear. We became part of the team. When they think 'technology,' they think 'TDY.' This is the partnership model every growing business needs but few consultants deliver." Website Hosting & Content Management (NEW Detail): - Website: Corporate website for distributor (goh2i.com - ANONYMIZE in case study) - Hosting: TDY-managed hosting infrastructure (cloud hosting, CDN, SSL, backups) - Content Development: Ongoing content updates (product pages, blog posts, SEO optimization) - Performance: 99.5%+ uptime, <2s page load times - Security: SSL, malware scanning, firewall, DDoS protection - SEO Management: Keyword optimization, meta tags, structured data
The Challenge
Growing distributor needed technology partner who understood their business, could execute across diverse needs (logistics, PIM, IT infrastructure, content, dashboards, website), and would grow with them—not a transactional vendor relationship.
Key Pain Points
- Manual processes consuming significant staff time and resources
- High error rates leading to operational inefficiencies
- Slow response times impacting customer satisfaction
- Fragmented systems creating data inconsistency
- Limited visibility into performance metrics and trends
The Solution
TDY became embedded technology partner with: 1. Logistics Automation (Case Study #7) 2. Enterprise IT Infrastructure (Case Study #8) 3. Product Information Management (Case Study #9) 4. Custom Reporting & Dashboards (Case Study #10) 5. AI Content Engine (Case Study #11) 6. bonusgiftcard.com Platform (Case Study #12) 7. Website Hosting & Content Management (NEW: hosting goh2i.com - DO NOT MENTION DOMAIN in case study, anonymize)
Implementation Approach
- Comprehensive discovery and requirements gathering phase
- Iterative development with regular stakeholder feedback
- Seamless integration with existing systems and workflows
- Extensive testing and quality assurance procedures
- Training and change management support for end users
- Ongoing optimization and enhancement post-launch
Competitive Advantage
Most consultants finish a project and disappear. We became part of the team. When they think 'technology,' they think 'TDY.' This is the partnership model every growing business needs but few consultants deliver.
Ongoing Partnership
This transformation wasn't a one-time project—it established an ongoing partnership focused on continuous improvement. We continue to enhance the solution with new features, optimize performance, and adapt to evolving business needs. Regular reviews ensure the system remains aligned with strategic objectives and delivers sustained value.
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