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Results

The people behind the numbers.

What came back to the people doing the work, in numbers.

composite, based on delivered work

Guest Relations Transformation

Guest-relations agents and district managers at a national restaurant chain.

A backlog of more than 20,000 tickets cleared in 90 days. Replies in 24 hours, down from more than 90 days. About $2.3M a year saved.

How Rebuilt the ticket workflow and the procedures behind it, merged the channels, wired the systems together.

4 min read Read the story: Guest Relations Transformation

  • 20,000+ backlog tickets cleared in 90 days
  • 24 hours average reply, down from 90+ days
  • $2.3M saved a year, a 60%+ cut in cost per ticket
  • 40% more positive guest sentiment
  • 22% higher customer satisfaction

composite, based on delivered work

AI-Powered Sentiment Analysis

Analysts and customer-experience leads who spent 40+ hours a week reading reviews by hand.

85% less manual analysis time, emerging issues caught within 4 hours, about $450K a year in labor cost saved.

How Scored sentiment across reviews, social and support in real time, with alerts when a threshold breaks.

4 min read Read the story: AI-Powered Sentiment Analysis

  • 85% less manual analysis time
  • 4 hours to spot an emerging issue
  • $450K labor cost saved a year
  • 95% classification accuracy

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